Effective Date: 1 May 2026

1. Introduction

PlayBalance Hub ("we," "us," or "our") is committed to protecting the privacy of visitors to our website. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it. By using this website, you agree to the practices described in this policy.

2. Who We Are

PlayBalance Hub is an independent educational resource providing information about responsible gambling, slot mechanics, and gambling awareness. We are not a gambling operator and do not process any financial transactions.

3. Information We Collect

We may collect the following types of information:

• Contact form data: When you submit our consultation request form, we collect your name and email address.
• Usage data: We may collect anonymized information about how visitors use our website, including pages visited and time spent on pages.
• Cookies: We may use cookies and similar technologies to improve user experience. These do not identify you personally.

4. How We Use Your Information

Information collected through the consultation form is used solely to:

• respond to your request for educational responsible gaming guidance;
• provide information about safer play, gambling mechanics, and support resources;
• improve the quality of our educational content and services.

We do not use your information for marketing purposes, do not sell your data to third parties, and do not use it for any gambling-related commercial purposes.

5. Third-Party Services

Our website uses the following third-party services which may process data:

• Google Fonts: Used to deliver web fonts. Google may collect usage data. Please refer to Google's Privacy Policy.
• Unsplash: Used to display educational images. Image requests may be logged by Unsplash.

6. Data Retention

Consultation form submissions are retained only as long as necessary to respond to your request. We do not store personal data for longer than 12 months without your explicit consent.

7. Your Rights

You have the right to:

• access the personal data we hold about you;
• request correction of inaccurate data;
• request deletion of your data;
• withdraw consent for any data processing at any time.

8. Cookies

This website may use session cookies to maintain site functionality. We do not use tracking cookies for advertising purposes. You can disable cookies in your browser settings at any time.

9. Children's Privacy

This website is intended for adults aged 18 and over. We do not knowingly collect data from individuals under 18 years of age.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be reflected by a new effective date at the top of this page.

11. Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us using the consultation form on this page.